Kate Pettitt’s trading address is:
ORDERING FROM THE SITE
1. ORDERS AND CANCELLATIONS
a. Order acceptance policy
All orders and subscription requests received are subject to acceptance by Kate Pettitt, and Kate Pettitt reserves the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
b. Timing of your order
As a part of the checkout process, and depending on the value/weight of your order, you will be able to select the type of Royal Mail postage you require (First and Second Class post for cards and books, and Special Delivery only for giclée prints).
c. Changes to your order
If you wish to change your order, please do so by contacting us from the email your account is registered under and quoting the order confirmation number. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested before your order is packed.
d. Cancellation policy
Orders can be cancelled before they are packed and a full refund will be issued. Please get in contact with us to do so. Orders which are already being printed, or which have already been dispatched, cannot be cancelled.
Prices are not currently subject to VAT. If you require an invoice please contact us. We will issue the invoice within 7 working days.
We accept online payment through PayPal. In order to offer the best security, all of our credit and debit card payments are processed securely by PayPal.
We never store or have access to your credit or debit card details.
Orders that are to be collected in person can be paid for in cash, by BACS (by arrangement and in advice of collection) or using our iZettle hand-held terminal on site.
4. DELIVERY POLICY
We deliver all card orders via Royal Mail First class or Second class post. Giclée prints and original artworks are posted via Special Delivery. Royal Mail states that 93% of first class deliveries will take place the following working day. Second class may take up one week. Unfortunately at this time Royal Mail does not offer a guaranteed one-day delivery service, so we cannot guarantee the exact delivery date.
Although we will always try our best to ensure punctual delivery, Kate Pettitt cannot be held responsible if an item arrives late due to any circumstances impacting the availability of the postal service that we use or anything else outside of Kate Pettitt’s control.
We are unable to provide delivery notifications for orders, as we cannot obtain proof of delivery.
In the event of non-delivery (an order/item not having arrived 3 working days after its dispatch date for first class and 5 working days for second class), please contact us. In this instance we will offer to resend your order. It is the customer’s responsibility to contact us within 14 days of the estimated delivery date in order to claim replacement goods. Failure to do so will result in the lapse of any rights to replacement or refund.
We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
We are unable to provide refunds for any deliveries sent to the wrong location where an address is entered incorrectly on checkout.
Customers in the Scottish Highlands & Islands may be contacted directly regarding delivery, if their delivery charges fall outside our standard price brackets.
5. RETURNS & REFUNDS
We maintain strict quality control measures when printing, packing and dispatching orders. While our products are carefully packaged to ensure they arrive in the same perfect condition as when they leave us, on a small number of occasions (and for reasons beyond our control) they may be damaged in transit. If, upon receiving your product(s), they are damaged or the printing is faulty, please contact us quoting your order number, so that we can arrange a free replacement at our next available delivery date. Please note that you will need to email us photos of the damaged item(s) within 72 hours of receipt of the product(s) in order to be eligible for a replacement, and we may ask for you to return the product(s) to us. We will not offer any replacements if the product(s) are in a good condition but the content is wrong due to a mistake made when ordering.
b. Non Delivery
In the unlikely event that your goods do not arrive within 3 working days of the estimated delivery date, please contact us for us to look into. We will only offer a replacement if we are informed of the non-arrival of the goods within 14 days of the estimated delivery date. If you choose to have goods replaced, we will do so free of charge and resend to you at no extra cost, on our next available delivery date. If we offer you a card credit, this will be applied to your account within 3 working days. We will not be responsible for non-delivery due to any mistakes in the delivery address entered on checkout. Please note, it is not our policy to offer both a refund and a replacement.
In certain cases, and at our sole discretion, we will offer a refund if a replacement is not possible. If you do receive a refund, we will refund you the total amount you paid for the product(s) plus any delivery charges you may have paid, within 7 days of the day on which you provide us with evidence that the product(s) are faulty. You will receive an email confirmation of your refund having been processed, however please be aware that banks might take an additional 2-14 days to refund the amount to your card. Please note, it is not our policy to offer both a refund and a replacement/card credit.
We are only able to accept returns in the case of damage to the product in transit. We offer customers replacements if the items are not delivered to an acceptable quality, as detailed above.
e. Orders Returned to Us
We provide a return address, which is printed on all orders we ship. For orders returned to us at this address, where possible we will contact the customer with a courtesy email to notify them of the return, and we will keep such orders for a total of 30 days. Kate Pettitt does not take any responsibility for orders which are returned to us, so it is the customer’s responsibility to ensure that a full, correct and clear delivery address is added on checkout.
These terms and conditions (Terms) apply to the use of Kate Pettitt’s website and all related services. By entering and using the Site, you indicate that you agree to use the Services only under these Terms and agree to be bound by them. If you do not agree with these Terms, do not access or use the Site or the Services.
2. ADDITIONAL TERMS AND CONDITIONS
If you share content using our site, our terms and conditions will apply.
3. CHANGES TO THESE TERMS
These Terms may be changed or updated at any time. We recommend that you check the Terms periodically for any updates we might make from time to time, as they are binding on you. Please note that these Terms may also be supplemented by additional terms elsewhere on the Site.
4. CHANGES TO THE SITE
We update the Site from time to time, and may change the content at any time. However, please note that any of the content on the Site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that the Site, or any content on it, will be free from errors or omissions.
5. ACCESSING THE SITE
We do not guarantee that the Site or Mobile Applications, or any content on them, will always be available or be uninterrupted. Access to the Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Site without notice. We will not be liable to you if for any reason the Site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to the Site.
We may limit the availability of the Site or any service or product described on the Site to any person or geographic area at any time.
6. NO RELIANCE ON INFORMATION
The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site. Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up-to-date.
7. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, the Site; or use of or reliance on any content displayed on the Site. Please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on the Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
8. MARKETING COMMUNICATIONS
Kate Pettitt will not add your name and personal details to any mailing list. We do not send e-newsletters or junk mail.
From time to time, we update the website and social media to advertise events and exhibitions that might be of interest to you. Please keep an eye on the website or follow us on social media to enjoy these benefits.
9. INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any images, paintings, drawings, illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text without Kate Pettitt’s prior written permission or obtaining a licence to do so. Kate Pettitt’s status (and that of any identified contributors) as the authors of content on the Site and artist must always be acknowledged if sharing links to any content.
You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us and/or our licensors.
We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately and your account will be disabled.
11. LINKING TO THE SITE
You may link to any page on our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to the Site in any website that is not owned by you. The Site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on the Site other than that set out above, please contact us.
12. THIRD PARTY LINKS AND RESOURCES IN THE SITE
Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
13. USER CONDUCT
We do not allow our Site or the Services to be used for prohibited content especially but not limited to the following:
copyrighted material used without the express permission of the owner;
material that violates the rights of others;
material that contains viruses, worms, Trojans or other forms of corruptive code, or any other content that may compromise the Site or the Services;
material that advocates illegal activity;
content we believe is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate;
material that, in any way, is harmful to minors; or
material that provides a link to any of the above.
We have the sole discretion to determine whether content is prohibited content, and any content submitted to the Services may be subject to examination from time to time. We may not monitor or control the content posted via the services and we cannot take responsibility for such content. Although we do not and will not examine or otherwise review all content submitted or transmitted to the Site, we may delete, move, and edit content for any justified reason, at any time, without notice. All content is the sole responsibility of the person who originated such content. Any use or reliance on any content or materials posted via the services or obtained by you through the Services is at your own risk.
We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any content or communications posted via the services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mis-labelled or are otherwise deceptive. Under no circumstances will we be liable in any way for any content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available via the Services.
When you view other users’ content, you acknowledge that the copyright and other intellectual property rights in such content belong to the relevant user and you agree not to use or disclose such content to third parties, in whole or in part, unless you purchase such content in accordance with the provisions set out here, or share it using the appropriate credit to Kate Pettitt and/or the relevant user.
14. APPLICABLE LAW
These Terms are governed by English law and are subject to the exclusive jurisdiction of the courts of England and Wales.
Thank you for visiting the Site.
If you have any questions about terms or any of our policies, please contact us.